1. Who operates Pingomania
Pingomania is operated by OPSoft Inc, 30 N Gould St, Ste R, Sheridan, WY 82801, United States ("OPSoft", "we", "us"). Questions and privacy requests can be sent to support@opsoftinc.com or made by phone at +1 302 499 33 02.
2. Information we collect
Account and support information
Your email address, selected roles, authentication challenges and sessions, language, support correspondence, and account status.
Customer activity
Projects and targets you create, verification records, requested locations and networks, monitoring schedules, reports, screenshots produced during a requested check, and billing or store transaction identifiers.
Participant device and check information
Device platform and version, app version, device public key, notification token, availability schedule, task acceptance and completion history, reliability indicators, check measurements, connection type, network provider/ASN, VPN indication, and coarse location needed to match a task. We design matching around an approximate area such as a city; we do not show customers a participant's precise location.
Technical and security information
IP and network observations, timestamps, request identifiers, diagnostic logs, integrity and attestation results, and security events. Where an IP address must be retained for verification, access is restricted and the public report is reduced or masked.
Optional messenger linking
If you use the Telegram or WWChat Mini App, we process the signed messenger user identifier and the approximate location you choose to share so the Mini App can reopen your verified Pingomania account and match checks.
3. How we use information
- create and authenticate your account and keep it secure;
- match customer requests with available participant devices;
- run, verify, troubleshoot, and report network checks;
- operate monitoring and notify customers about confirmed problems;
- process account credits, purchases, participant rewards, and accounting;
- detect duplicate devices, abuse, fraud, VPN misuse, and unsafe targets;
- provide support and improve reliability and usability.
4. Legal bases
Where the GDPR or similar law applies, we process information to perform our contract with you, comply with legal obligations, pursue legitimate interests in operating and securing the service, and, where required, based on your consent. You may withdraw consent without affecting earlier lawful processing.
5. Sharing and service providers
We do not sell personal information and do not use it for third-party advertising. We disclose only what is necessary to service providers that help us operate Pingomania, including infrastructure and email hosting, Apple and Google for app distribution and in-app purchases, Apple Push Notification service and Firebase Cloud Messaging for notifications, and Telegram or WWChat when you link those services. Providers process information under their own terms and applicable data-processing obligations. We may also disclose information where legally required or to protect users and the service.
6. Customer reports and participant privacy
Customers receive check outcomes and useful network context such as country, city-level area, connection type, and provider. They do not receive the participant's email, messenger identity, device private key, push token, or precise location. The private device key never leaves the device.
7. Retention
We keep account and operational information while your account is active and as needed to provide the service. Short-lived authentication codes expire automatically. Operational and security logs are normally retained for up to 90 days. After account deletion, credentials are revoked immediately and direct profile, device, project, messenger, and notification data is deleted or de-identified. Residual copies may remain in rotating encrypted backups until they are overwritten, normally within 30 days.
We may retain de-identified transaction, ledger, tax, anti-fraud, and audit records for up to seven years, or longer where law requires. These retained records are separated from your email and are not used to reactivate your account.
8. Security and international transfers
We use access controls, encryption in transit, restricted production access, device-bound credentials, and audit logging. No system is perfectly secure. OPSoft is based in the United States and providers may process information in other countries. Where required, we use lawful transfer mechanisms and contractual safeguards.
9. Your choices and rights
You can manage notification and availability settings in the app. Depending on your location, you may request access, correction, deletion, restriction, portability, or objection, and may complain to a data-protection authority. We may verify your identity before fulfilling a request.
Delete your account: use the in-app Account & Privacy screen, or complete the email verification at pingomania.com/delete-account.html. Deletion covers all customer and participant roles connected to the verified email.
10. Children
Pingomania is not directed to children. You must be at least 18 years old, or the age of legal majority where you live, to create and use an account.
11. Changes to this policy
We may update this policy as the service and legal requirements change. We will post the new date here and provide additional notice when a change materially affects your rights.
12. Contact
OPSoft Inc
30 N Gould St, Ste R
Sheridan, WY 82801
United States
support@opsoftinc.com
+1 302 499 33 02